Privacy Policy

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

DELIVERY POLICY

1. Introduction
   
   In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.
   
   This policy is a legally binding document. This policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
   
   
   2. Geographical limitations
   
   2.1  We will usually be able to deliver to the countries that our courier is able to ship to.
   
   2.2  We may from time to time agree to delivery products to other countries and territories.
   
   3. Delivery charges
   
   3.1  Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
   
   3.2  Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
   
   3.3  Our delivery charges are stated in the checkout process on our website
   
   (a) Normal delivery charges are as per couriers rate and orders are delivered from us to the courier within 3-5 working days. Please allow additional days for deliveries to the following countries.
    
2. 
   Delivery tracking
   
   4.1  Delivery tracking is available in respect of all orders for our products.
   
   4.2  To track your delivery, enter your tracking number which is provided in your order confirmation email into our delivery service provider’s website.
   
   5. Receipt and signature
   
   5.1  All deliveries must be received in person at the delivery address and a signature must be provided.
   
   5.2  Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
   
   6. Additional deliveries
   
   6.1  If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
   
   7. Collection
   
   7.1  If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
   
   8. Delivery problems
   
   8.1  If you experience any problems with a delivery, please contact us using the contact form on our website.
   
   8.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for redelivery of the products; however, we reserve the right to charge you for the actual costs of redelivery even where the initial delivery was free of charge.
   
   8.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:
   
   (a) you provided the wrong address for delivery;
   (b) there is a mistake in the address for delivery that was provided;
    (c) the address for delivery is not reasonably accessible;
    (d) the address for delivery cannot safely be accessed;
    (e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

 (f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURN POLICY

1. Introduction

We understand that from time to time you may wish to return a product to us.

We have created this policy to enable you to return products to us in appropriate circumstances.
This policy shall apply to all of our customers, irrespective of their geographical location. This policy shall apply to all orders submitted through our website.

2. Returns

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if: 

(a) we receive the returned product within 14 days following the date of dispatch of the product to you;

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the procedure set out in this policy in relation to the return of the product; and

(d) none of the exclusions set out in this policy apply.

3. Returns Procedure

3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorization number, and then send the product to us with a covering note quoting that number.

3.2 Products returned under this policy must be sent Signed For delivery to:
Sisay Cosmetics, Delivery Address: Statielei 30 bus 4, Postal Code: 2640 Mortsel Belgium, VAT BE0681571785.

3.3 You will be responsible for paying postage costs associated with returns under this policy. 

The Return Process

Step 1

• Notification of your intention to cancel your order and return any goods can be done simply by logging in to your account, viewing the order using the “Complete Orders” link under the My Account menu and clicking the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item.
• Return your order to us at the Returns Address provided above.

Step 2

• Please ensure your product(s) are securely packed.
• Please ensure you retain your “recorded delivery receipt” for your reference (we recommend you return items via recorded delivery).

Step 3

• If you have requested an exchange or replacement, this will be processed as soon as possible after receiving your returned goods and will be delivered via standard delivery. If the item is “out of stock”, we will endeavour to get your replacement to you as soon as possible.
• If you have chosen a refund we will reimburse you via the same method you chose to pay for your product(s).

4. Shipping

The courier service we use ensures the safe and swift delivery of your purchased products to the postal address which you specify in your order.

5. International Shipping

We ship worldwide. For shipping rates, please contact us if your country is not listed in the shipping chart.

6. Additional Information

All orders require a signature upon delivery. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden’ at the address.

We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data provided by you.

We are unable to process orders to a P.O Box address

7. Exclusions

7.1 The following types of product may not be returned under this policy: 

(a) any other products liable to deteriorate within the period of [3 months] following dispatch; such as cosmetics.

(f) any product made to your specification;

(g) any product made to order;

(h) any product personalized or adapted for you; or

(i) gift vouchers.

8. Refunds

8.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

8.2 We will not refund to you the original delivery charges relating to the returned product.

8.3 We will not refund to you any costs you incur in returning the product to us.

8.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

8.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

9. Improper returns

9.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product: 

 (a) we will not refund the purchase price or exchange the product;

 (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

 (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

10. Our details

10.1 This website is owned and operated by Sisay Cosmetics and is a legal branch of Covenant.

10.2 Our principal place of business Address: Meirbrug 1 bus 5/15 Postal Code: 2000 Antwerp Belgium VAT BE0681571785.

10.3 You can contact us:

By using the contact form on our website